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  • I rarely write reviews but maybe this will help some readers... Two positives-- the good selection of dresses and the very sweet and understanding head of alterations. Other than that, Missy was patient with me... to a point. I'm very indecisive so I was there for a long time trying dresses. I was apologetic for not being able to make up my mind, but at the same time I realize that it is her job to help me. I also work in the customer service industry and understand the importance of making sure the guest has a great experience and feels comfortable, even if it's not ideal for the employee. Missy told me that if I purchased within 24 hours of trying on I could get a 20% off the dress to apply towards alterations or a veil. Because of that alone I "said yes to the dress" and picked out a veil. At checkout my mind was all over the place thinking "Did I make the right choice?! There's no going back now! Oh no! What did I do?!? Blah blah blah..." and I did not realize that they didn't apply the credit towards the veil until later. I figured that it wasn't a big deal thigh because I could still apply that credit towards alterations, but when I went in a few months later the price they quoted me was crazy so we said "no way!" We tried explaining to one of the employees that back in May we were told we would be able to apply the credit to the veil but they made an error on their end and did not apply it. This employee said that she couldn't do anything for us but would have the manager call us. We waited a few weeks to hear back (they were in the process of changing locations so we understood the delay), but when no one ever called us my mom had to call them. She spoke to the manager who still refused, even though giving us this credit on the veil would only take a little bit of work on her end. So much for customer service!! Now we are stuck with a hefty store credit that I don't know if we'll ever get the chance to use, and honestly, I would prefer to not ever return to the store to use it... Moral of the story, if they tell you that you will receive a discount, make sure they apply it!!!
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