I have been there twice within in the past 6 months and they have been upfront and honest both times. The first time I went there, Marc (manager) showed me the readings and what they meant when I had my wheel alignment, while the alignment was happening. The second time, the techs accidentally did my oil change and brake pad replacement out of order, so Marc gave me a complimentary oil change for the longer wait and inconvenience. He will be honest if they don't have the time for services because he wants to do things correctly, and not rush his techs into doing a crummy job just so they can get more money. I have never felt as though they try to upsell me on anything and arehonest about how long I can wait to have repairs. Marc tells it how it is while having a great sense of humor. His techs work and recommend repairs as though they were working on their own cars. I will continue to drive out of my way to this place in order to do regular maintenance and repair on my car.