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| - Polka Dot used to be my favorite cupcake shop in Charlotte. There are some things that seem to have gone downhill, but also some really great things about the shop as well.
The cupcakes:
Having taste-tested cupcakes from many different Charlotte bakeries, Poika Dot has THE BEST frosting. I think it is the best tasting, has the best consistency, and there is the right amount on each cupcake. The cake itself is highly variable. It seems the chocolate cake is usually more moist/fresh tasting than the vanilla-based cakes. Most of the recent cupcakes I've tasted have been dry. Finally, I don't think the selection of cupcakes is very good. There have been several days where I wanted to stop by for a cupcake, but didn't want any of the flavors they were offering. This is personal preference, but if you don't usually get the standards (vanilla, chocolate, red velvet,) there aren't as many to choose from as other bakeries.
The service:
There are always several people working, and they are typically all sitting down either chatting or looking at their phones. I would agree with previous reviewers that the interactions seem awkward; they don't seem genuinely friendly or happy to serve you. When I've asked for descriptions and opinions on particular cupcakes, many times the employee couldn't describe the cupcake and had to look it up or ask someone else in the shop.
Other goods:
I LOVE the black and white cookies, and have ordered pies that were delicious (apple cream cheese and chocolate/peanut butter).
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