The customer service here is soooo disappointing! Once again, another horrible experience here at Lush. I recently purchased some bath bombs the other day and had purchased all of the same kinds to make it easier as gifts. I ended up purchasing too many and wanted to return them for a refund.
As I had my receipt and the bath bombs the lady said she couldn't give me a refund because the receipt didn't match the bombs. Wtf!? How is that my fault!?? SAME THING that happened last time!! They rang me up for a different item and now that I want to return the products I can't!? Seriously the management needs to re-train their employees if the same thing that happened last time, happened again!!!! So as she said she couldn't give me a refund she said I could exchange the products. I said well I don't want more and that's why I'm returning them and I don't want to give them to the same people I gave them to because I purchased all the same items. She said that was all she could do for me and I asked if I could have a gift card at least thinking I could just give that away as a gift instead, and unfortunately she couldn't do that either. I literally had to pick something there and then to exchange the products. How fucking inconvenient!
Then she rudely accused me of at least purchasing "a couple" of those bombs that was rung up when I specifically told her i purchased none of what was purchased and showed her the ones I was wanting to return that those were the ones I had purchased in bulk! What did she not understand!??
In conclusion, I had no choice but to pick out new items and as I seen the catalog with the barcodes showing I saw that the item I was rung up for was right next to the ones I had actually purchased! I pointed out to her and said, as you can see the items are right next to each other so as you assumed i must've purchased the bombs I didn't, now you know that the employee made a mistake and rung it up incorrectly. She then proceeds to say this happens a lot!!! And that she could talk to the employees. If this happens a lot then why haven't you talked to them already?????