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| - I notified the owner of my issue directly and despite his tendency to respond to reviews online, I haven't received a response from him in over a week providing any apology or explanation so here it is...
I cancelled my pest control service after a billing dispute. I did this not because of the error, that happens, no big deal. I cancelled because of the very rude attitude and customer service of the office staff. In June I gave Probest my debit card number so they could just automatically deduct the monthly service from my account instead of writing a check each month. I was charged in June and then double in July. I called in to inform the staff of the double billing and they said they would have to call me back. All of this was just a minor inconvenience up until this point. Then Bonnie calls me back...
I'll spare you the details of the conversation for brevity's sake however Bonnie proved to be quite incapable of handling the billing issue. She seemed like an older lady with a southern drawl and genrally unpleasant attitude and seemed uncomfortable with their billing system and technology. On our third go-round where she insisted I wasn't charged for June I told her in a firm (I stress I was NOT rude, yelling, cursing, etc... just firm) tone I was indeed charged in June and I expected it to be fixed. This is where she turned from generally irritated and unhelpful to flat out argumentative and belligerent, yelling at me that it was my fault because I wasn't helping her enough. I asked her calmly but firmly to please cancel my service and I would take up the issue with my bank. She then hung up on me without saying another word. I had to call back to confirm my service was in fact cancelled, she said she hung up on me because "once I said I wanted my service cancelled there was nothing more to discuss".
Roughly a half hour later she calls me back and sheepishly says she found the charge for June. When I politely ask if an apology is in order for the way I was treated she absolutely refuses to apologize and starts arguing with me again! She was going on about how much paperwork she had to go through to find the charge, as if I am the one responsible for the poor billing records.
For what it's worth the service itself was pretty average, the guys showed up and were nice enough, however I never really noticed a change in the scorpions I was looking to get rid of.
Finally, I'm NOT accusing Probest of impropriety but it is a general curiosity and coincidence that after several years of never having an issue with my bank/card that shortly after my dispute I had fraudulent charges on the same debit card I gave Probest.
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