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| - Just because this is a low-cost clinic, doesn't mean one deserves second-rate customer service.
One of the women that checked us in at the front desk (I forgot to ask her name) was extremely rude. She rushed me through the paperwork, didn't give me a moment to ask questions, and automatically assumed I were only there to get the rabies shot for my dogs - in and out.
Well, it's not a shot factory. I wanted to get more than just the rabies vaccination for my two dogs. She quickly tallied up the costs and gave me the estimate. However, the estimate didn't include the other services I wanted - the bordatella, 4-in-1, flea & tick, and Lymes disease exam. I asked the woman, "aren't you going to explain to me all of my options, as in, flea & tick treatments, bordatella vaccination, 4-in-1, and so on?" To which she replied with much annoyance, "OKAY FINE, do you want their nails clipped too?" I was just trying to make sure I was getting the right price quote for the services I wanted.
I gave it two stars for the vet techs that worked with my dogs. They were extremely friendly, pleasant to speak with, and willing to explain everything about the treatments my dogs came to receive.
When I have to get my dogs' shots updated next year, I'm really going to rethink coming here.
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