With all the pizza places in the area, Great American Pizza is my favorite. Pizza's are generally good, the sandwiches need some improvement. Ordered two subs and fries last night. Not a complicated order, but the girl taking it seemed to have trouble. For example, when she read back the order, she only said the one sandwich. Had to clarify she got BOTH sandwiches and 2 fries. Told pick up would be 25 minutes. I came in 20, and my order was sitting on the wire shelves waiting.
Opened the bag and two plastic containers of fries were sitting on top. The containers were so hot at some point, the plastic containers were fused together! Needed a knife to cut the plastic to separate them.
The sandwiches were a soggy mess. (I will upload a pic of my meatball sandwich) It was like they were stepped on. No way could you pick it up to eat. Too soggy and limp. Knife and fork was the only option. The reason I gave this review 3 stars is because the mess actually tasted good (I was Hungry!)
UPDATE: Since this original posting, management from GAPCo reached out to me wishing to make things right. That is exemplary customer service! They have since changed containers for the sandwiches and fries. I am very impressed that they want customers to have a great experience! Thank you, Amber for your willingness to make things right! :-)