I've been to this ER 3 times, mostly because it is close to me. Every time, regardless of how empty the ER is, the wait is ridiculous. Every step from check in to triage to getting taken back to a room took 30+ min. My visit last night was the worst. I went there because I had a recurrence of an back injury that I went there for 6 mo ago figuring that they had all the records so this would expedite the treatment of the extreme pain I was experiencing. WRONG! The receptionist and triage nurse showed a complete lack of empathy of the horrific pain I was in looking to get paperwork done, and I spent almost 2 hours waiting to see a doctor after telling them I was a "10" on the pain scale. I couldn't sit and was constantly trying to re-position myself to get remotely comfortable. I finally limped out after 2 hours and went to another ER where I was treated in under 30 min. I won't go back to this ER unless I arrive unconscious in an ambulance.