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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-03-02 00:00:00 (xsd:dateTime)
itemReviewed	Burrito Express
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	This location has very unprofessional service. I started going to burrito express about 20 years ago. This one is right by my work. The manager has twice put me on hold and forgot about me when I called in for a take out order. No apology offered when we call back. Today my husband was there and had just sat down after ordering when I arrived to get my take out order. I wasn't going to say anything about being on hold until I saw him do it to someone else while I was there. My husband and I were the only people in there and he put the cordless phone down and walked away. I mentioned to another staff member that when I called I have been left on hold with the phone down so I could hear everything going on and knew that they weren't helping anyone else but they had just forgotten to come back to the phone. This worker apologized and said he just arrived to work and was not aware. The manager rolled his eyes and made a face. I asked him if there was a problem. He began to shout at me that he had already heard on the phone that he had put me on hold and I didn't need to say it again and I was being very rude and his restaurant in front of his customers. Again the only person that was in the restaurant besides me was my husband but he did not know he was my husband. He continued to YELL at me and told me that if I have a problem with the way they run their business to go somewhere else. I told him forget the order for my office I would like my money back. He shouted at me and at this point my husband steps in to say why are you yelling at her and settle down. He tells my husband to shut the fuck up and sit down. Now my husband is upset, but neither or us are heated. We both explain we just want both of our orders refunded now because we will not give him our business or money. He tells my husband he isn't getting his fucking money back. Then he says come at me bro. It's all really a blur now hours later but a lot of cursing and shouting by the manager. I asked for the phone number of the owner Angel. He pretends not to hear me. I asked again. Still nothing. My husband decides to step out so he doesn't get more provoked by this guy and do something dumb. The manager throws my money back me and tells me to leave the premises because I'm trespassing. Insane. I got to the car and was completely rattled by this encounter over nothing. My husband called the owner's son Angel who said he would leave me a $30 gift card at the restaurant. I WILL NEVER RETURN. I don't want the gift card. I called and spoke with the owner's daughter Jackie who told me the manager has been fired before and brought back by Angel. Said she has had many complaints about him but since Angel runs that location it's out of her hands. She did say she would let the owner (her father know). I told her I wasn't going to write a bad review because I've known the family since I was 7 years old, but she told me I should and apologized sincerely. It's unfortunate that what could be a great place for lunch has now ruined my feelings towards a restaurant I have enjoyed for 20 years. I should mention this location is fairly new. How can you keep an employee who is so awful? Is it worth it? I know I'm just one customer, but from the sounds of it he is a known problem. (Edited to add I had tried to record this entire encounter on my phone because it was nuts. It wasn't recording because I guess I didn't hit the button when I thought. When I did actually get it recording he finally decided to give me back my money. Then he tells me that it's illegal to record him and that he has my name and credit card information. I said I paid cash and he said he has it saved from past purchases. Seems like he was trying to threaten me?)
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Amber

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