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  • I will preface this review by saying that I grew up going to Il Pizzaiolo in Mt Lebanon which remains one of my favorite restaurants in the city. The food is hands down the best authentic Italian cuisine in Pittsburgh. This newer downtown location, however, was a terrible experience this afternoon. I took my colleagues here for a take out lunch this afternoon, and I was completely embarrassed by the treatment we received - my office and I will never be returning to this location. 1) Overall, the location appeared understaffed - the girl behind the counter appeared extremely stressed out and there was a bit of a wait. As a result, we sat outside at a table to wait for the rest of our meal. 2) My colleague, who is a lifelong vegetarian, noticed that her vegetarian pasta dish had some small pieces of meat in the sauce (we took a taste and confirmed for her). When presenting this to the cashier, rather than simply taking the dish, he said "No, there is no meat in this dish. Show me the meat, I don't believe it." Embarrassingly, she actually had to walk him outside and we pulled out a chunk of meat from the pasta as evidence. He begrudgingly took the dish back inside and we were forced to wait another 10 minutes outside while a new dish was prepared. 3) When the waiter finally returned with vegetarian pasta, he had the nerve to inform us that "for future reference, those ordering take out cannot sit down at outside tables." Where are we expected to wait??? Overall, this was an embarrassing experience for a professional lunch and we will never be returning. The bad customer service overshadows the quality of the food - avoid at all costs for professional meals.
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