Food was good, I want to make that clear. The hot peppers are delicious and the sub was toasted perfectly in my opinion. With that being said, I couldn't help but notice this location had quite poor service. Straws empty, wrong meat in my sub, and communication between crew members for -- milkshake orders, online orders, etc..-- was very ineffective. Overall, a good experience in general cuz it's Potbelly? just think a better experience could be achieved in a mall like West Towne.