I came in w/ a coupon for the works (oil change, fluids check/filled/tires rotated) for $39.99. They weren't busy at all and they got me right in. They didn't try to up - sell the coupon, which I was expecting. They didn't charge extra for this oil or that oil. They didn't charge extra because I had a larger engine than a smaller vehicle. They didn't charge extra to take off "the plate" (whatever that is....but I hear that a lot w/my oil changes, lol!) They were super nice. I know NOTHING about cars and I dread oil changes because they always ask questions where I go....."there's my vehicle" and point......and I get "the look." I am happy to say that they were super cool and just asked for my keys. I didn't even have to drive my car around to the bay. Once everything was done, they explained everything they did. I was really impressed. This is how these coupons should work. :) I will definitely use this company again.