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  • This membership is too expensive, we bought the 6000 dollar package based on the fact that we were sold on the fact that we would be able to use our four free resort certificates to book a free cruise of our choice for 4 people. At the presentation the sales rep showed us on the computer how we could use the package cost to get a cruise that we were going to pay cash for any way, but instead take the membership and get the cruise for free (under the membership), and the rest would just be gravy. SO we did it, we paid full price for their diamond package. Once we became members none of their concierge reps knew how to go about doing it, they kept telling us you can't get a free 11 days cruise for a 7 days, which I found out later was untrue, I called back the rep and let him know how to do his job. The only problem is that the cruises that are free are on weird off non peak times and the good ones don't leave from NYC,only Baltimore. For the actual cruise we wanted,they tried to charge us on top of the 6000 dollar member ship fee, 5000 dollars per cabin extra for 4 people in two balcony rooms. Insane! this was more than what the NCL was charging on their site, without a friggin membership fee! when we told the manager, she says I don't understand we are always cheaper! BS! She went onto NCL site and found what I was saying to be true, I told her to cancel the membership before it hit my 3 day window, she then called me back to state that something was wrong with Norwegian site, which made the price lower than sears, are you crazy, the only thing wrong is sears going bankrupt and now trying to take advantage of working people by promising one thing and delivering another! SCAM...Alert..still awaiting my refund! Don't buy! The only reason they got a two star is because the sales rep at the hotel was pleasant and knowledgeable unlike the concierge staff.
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