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  • I wish I could give, like 4.5 stars--there was only one hitch to my otherwise fabulous day that was kinda annoying. Every aspect of my time at the day spa was outstanding--check-in efficient and polite, the changing facilities are pristine (shout out to the attendants), the wet area restorative (I'm now in love with the scent of eucalyptus again), the grotto now OPEN again, food great, rooftop pool beautiful and relaxing. Not to mention my moisture wrap with David. I left feeling like jello. My only issue, actually was with the east pool. With spa service, you can attend any of the fitness classes that day. My excellent aqua aerobics class with Theresa was at the East Pool, and the folks at the spa were awesome enough to call a shuttle to spirit me over. The guard at the pool, however, would not let me into the EMPTY pool area. I introduced myself as a guest at the spa and that I was coming for a specific class at a specific time. No dice. Other folks waiting outside the pool (guests of the hotel who didn't produce any information to the effect that I saw) verbally encouraged him to let me in, and even once he did so, he came to find me in the pool area AGAIN to yet AGAIN explain why I had the right to be there. What a downer. Should I mention I was the only black person involved in this whole debaucle? Something seemed to suggest to that guard that I didn't belong, he seemed exceptionally proactive in correcting this perceived wrong, and that wasn't a great way to start a day of relaxation. While tacky and annoying, if the hotel is going to be so proactive in policing pool entry (which, again, I didn't see at any other time there), then spa guests should get a wrist band or some other determination to save us the indignity of having to justify our right to be there. And I admit this a fluke--this is the only class I know of not in the actual spa area. But do go! The spa itself is just fantastic.
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