I was stranded! My car's gear shift just fell apart and I couldn't drive my car! It was rush hour, the cars were zooming by and I felt panicky! From the moment I found the Pep Boys 1-800 number, to the great Towtruck ride, then to arriving at 4155 S Jones, LV NV, I was treated with respect, kindness and professionalism! It was too late to have the work done but I was told that a master tech would call me in the morning which they did promptly and efficiently! They identified the problem right away and were able to fix it in an hour and I was back on the road safe and sound! I asked for names so anyone reading this knows who to ask for! Chris Campos was the wonderful guy who greeted me, did all the paperwork and explained everything in detail! Gracious Mike called to keep me informed and tell me the good news that I could come pick up the car! Corndog was the tech who did a great job! Also a guy named Joe had an important part of the operation but I did not meet him! The cost came in LESS than the estimate and I got kind of emotional I was sooooo relieved! Please use this particular Pep Boys! The store is immaculate and the entire group of people I worked with were exemplary and I can't thank them enough!!!!