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| - Previously, my review was removed. So let's try again. I started to come here in 2011 and I LOVED Neos. But now, if I could I would give this place a ZERO. Sherrie was the girl that always did my laser and it was comfortable to be around. As my six treatments went up, I signed up and made a new package, and then soon again, those six were up, and I signed up again. THIS TIME THOUGH, I spoke to Monica before I signed anything. I wanted to make sure I would get a refund for any treatments if Sherrie was to leave or if they were to move locations because I was well aware that their policies are not very consumer-friendly. Well, guess what? They moved locations and nobody told me and my appt. had been cancelled. I called Neos to see what the deal was and Brian was super rude and said he would never agree to a refund, even though it is written in my chart. He said he can "make it worth my while" to drive all the way to another office which is 45 minutes from my house when I was only driving 20 to Peoria. He offered me a free microderm... I'm 20 and I told him I don't want one and he said that he would suggest it since my face needs a "detailing".... If that isn't rude I don't know what is. It gets better because he told me his tech Charlene is great and that she is BETTER then Sherrie and has a lot more experience. I did not think that it was professional to talk trash about former employees... especially when I have done so many treatments with them. I have requested my chart to be faxed to me and nobody has gotten back to me. I had two treatments left and he wouldn't refund those treatments, even though I have been a loyal customer for so long. Instead of microderms, how about paying for gas and miles? Super rude service, DO NOT GO HERE.
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