During the week before Christmas i visited this location and both times I ordered the same thing. Both times I had to sent the food back because the plate was too hot to handle but the food was lukewarm at best. after the 2nd time in 7 days i decided to post a review with the Company itself. I did get a human reply all i got was a gift card. I have not been back until this past Saturday,.210/218, thinking it might e better. I took a friend out for his birthday. We waited for about 40 minute to get a seat due to being busy.....Once seated we had to wait forever for our server. Her greeting was "Do you know what you want" NOt hi, hello or whatever. /after we ordered we had to ask for drinks, silverware which was handed to us without napkins. I Had to go to the bar to get napkins. When he fod came again it was the same. I even ordered a different entree thinking t might make the difference. The plate was placed on the table with a cloth napkin because the plate was so hot. When I Tasted the food the chicken was luke warm and the tomatoes er cold. It took forever o get their attention when she finally came over I explained the situation o her. She never said anything took the plate and returned with the food 10 minutes later. I tted it immediately and the same happened , plate too hot and the food lukewarm. I called the manager over and we had a chat and he apologized and and wanted to com the meal and i said no this is the gift card use it. He took the gift card and used it for one meal and comped the other. Then we ordered cheesecake and i ended up going over to the seser counter and getting my own....The overall experience is a 2 at best ...i will never return to this location