2 years ago I went for a consultation. The doctor was so amazing I was very excited to get surgery. I put a $500 deposit down. Personal stuff came up and I realized I could use that money. It took 2 weeks and 3 calls to get a response. The office manager Sandy was rude, questioned my financial situation and basically made me feel like she was doing me a favor. Didn't hesitate to let me know that she had to take time to go thru a storage uhaul. Something I don't understand since I'm in the computer and I had a receipt. I still plan on surgery and wish I could go to Dr. Kotoske because he's done amazing work on my friends and has great reputation. Unfortunately though if that's how his office manager treats people I won't ever go back. I even heard she did away with gift cards so my $500 gift card is now worthless.