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  • Giving 1 star is more than generous. Friend reserved for a group of 16 on a Saturday night (7:30pm for birthday). Friend called to confirm as well on the day of to make sure we have the table. They said everything is taken care of. Guess what? Saturday night came and they didn't put us for reservations. They quoted us an hour and we didn't get seated until 9:00pm. The staff was very unorganized and considering that they made a huge grp wait for that long, they barely offered anything to make up for the service and their error. We are not there to get FREE food but at least give something complimentary. I've worked in a restaurant too so giving a little something to paying customers is usually nothing for the restaurant. Mind you, we also had an event to go to afterwards and not everyone can make it because we left the restaurant late. Finally 9:00pm - ppl were seated. Food took so long to come. Our server was nice but also ignored us like twice when we tried to flag her down. Bill took more than 30 mins. Food is subpar - some were good and others were okay. Jacks, Moxies and Joeys are better. Portions were small except for the Cajun Chicken Bottom line for Earls, Concord: Shitty Service - I don't even think the Manager cares. Food is sub-par and overpriced but drinks were GREAT. Advice: When a situation like this happens, your guest should be a priority throughout the night. Everything just went downhill as soon as we arrived at the restaurant. I still tipped more than 15% because our server got our orders right but it wasn't the best service. Others didn't tip at all.
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