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  • Read the positive reviews and reverse what was said. That would be my review. This company was good when the father founder ran it. Now they are hateful to unhappy customers. If you want to throw your money away and...like...every service call just hand over $5,000 for a new unit...well, you get the picture. The business as I see it this year is only happy with their hands in your pocket...the one with all the money they think everyone should have. Save yourself from an ulcer and look further than this for a reputable company. It doesn't exist here any longer. If not the first visit..it will happen..but don't tell them you are unhappy.,.,.they want unhappy customers to just go away.. In our community we have over 400 owners and I will be pleased to be sure they all hear about the company as it now exists....not how the original founder and owner envisioned it. Be careful ...that hand in your pocket just might not be yours. UPDATE: Since the above visit, the owner called and assured me he would be out to check our system. Never came or called (not surprised since the woman who answers the phone is his wife and hates any caller complaints. But my update also concerns her who does the bookwork. Since the visit was unexpected extremely costly, we paid the bill divided between a personal check and a credit card. Well, what do you suppose happened? This company first charged the entire bill (over $500) on our credit card and also cashed our check. Then for some reason the mistake was found and 2 days later the over $500 was taken out and the proper amount was charged. So my credit card got to charge me 2 extra days interest on an amount that should never have gone to them. Stay away from this company. I used to be a fan and believed in this company but it has changed and completely for the worst! The original Anderson who started the company must be turning over in this grave. He was honest and never nasty to customers and did not overcharge....ever. How they got themselves on Angies List, I'll never know but they do not belong there if it is truly a business that only allows honest companies to get referrals. Just remembered that Angies List says this place gives Senior Discount. Never saw it in all the years used them .start with a lie to Angies List and where do they go from there? Call at your own risk and do not say you were not warned. Thumbs down!!!!!
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