I went through the drive up window and asked for a side of regular chips with my order, she said it is a extra charge, I knew there was and was fine with that. I get home and it looks like they took old chips and threw them back in the fryer and actually boxed them up extremely burnt, I don't mind dark chips but they were burnt. They also melted the plastic box they put them in. so now they are really not edible. I just don't understand why customer service is so poor. It would of taken 10 seconds to place them in a safe container and to give me fresh chips I could actually eat. A response back would be nice.