A few months ago I ordered something from Amazon, OnTrac said it was delivered (it was not). I called them and they sent out the driver to try to locate the package (of course it wasn't there). 5 days later the package arrived on my doorstep, opened. Last month I ordered something from Kohls, OnTrac said the package was delivered, again it wasn't. I went thru the same steps and they sent the driver back out and again, couldn't locate the package. I ordered something else from kohls two days ago, and the package said it was delivered yesterday, and it actually was! It was also delivered with my missing package (two weeks late), again opened! I believe the driver likes to open the packages and see what's inside, and will hold on to it until they hear about the complaint. I wouldn't have worried about it if it didn't happen TWICE! Very sketchy... I don't trust this company (or the driver for my area) at all.