Horrible customer service. We stayed at the Tropicana and they said they'd pick us up at "Entrance 5", well with the construction it's closed so someone with this tour company told us to ask the front desk where to go (they said all buses have been redirected to the front). At 9:35 we called to see where the bus was (as our tickets told us to do) and we were told we HAD to go to entrance 5, so we walked around the construction. Once we got there (less than a few minutes) we called again and they said "Sorry, she already left, you'll have to take a taxi!" So much for hotel pick up! We took a taxi and they reimbursed half of what it cost! If our tour guide hadn't of been so nice the experience would have been completely ruined, I didn't catch her name but she was a contract worker (they don't have any of their own buses or drivers). I will be booking elsewhere for any other tours!