rev:text
| - We have family coming in town to visit from Canada, so I thought we can take them somewhere with a bit character. It turned out was very disappointing and very embarrassing for me.
First of all, the two stars are all for the food. The food was good and brought out in a timely manor. Now, maybe because I worked as a waitress for 5 years so I kinda have high expectations on service? But the service we've received, Not worth the three stars.
We are a party of 8, so it is mandatory to be charged at least 18% tips. Which is fine, and we expected that. But the service was not worth I would say even 10%!
The waitress did not greet us or acknowledge us until maybe 15 minutes after we sat down, asked us if we need anything other drinks besides water, then nowhere to be found afterwards. I have to hunt down our waitress and tell her we need to place our order. During the time when we were waiting for our food, most of our water are empty. Our waitress at this point, were standing literally 5 feet away from us, just standing there, not doing anything. So if she can just stood there and not doing anything, why can't she come over And check on our drinks? I don't know. I waited for a good couple minutes until I literally have to wave at her and ask her for water. And THAT was the ONLY time we got our water top up in our cup during the whole time we were dining there.
She checked on us ONCE after the food came and asked how it taste and THAT IS IT until she bring us the check. I mean, does that mean if you know you're getting the 18% mandatory, then you don't need to provide any service? There's more to this dining experience that we were upset about the service, and I am planning to call them tomorrow to speak with the manager since I didn't get a chance to do so because I had visitors with us and I don't want to make the situation awkward. I would not go back there again, even though food was good, but it wasn't something that I can't find anywhere else.
|