After I posted my original review the President of the Love Store contacted me... He was sincere, gracious and focused on making things right. We went back to The Love Store and their staff on duty had been prepped by the President before our arrival... They more than made things right, they went above and beyond what most people would consider reasonable. My Girlfriend and I were delighted with the additional merchandise we purchased. Plus, the adjustments the Love Store made to correct our original purchase, combined with the genuinely warm and helpful service we received, made us want to keep coming back... This is why I am changing my original review from a one star to a five star. AND, the staff at the Love Store never asked us to do anything in regards to any online reviews.