Visited Wally's last night for a good burger. It was my third visit there and the food has been consistent each time. Nice atmosphere - at least in the bar, where I've sat each time.
We ordered a couple of beers and received those in a timely manner. When our server came to take our order you could see he was a bit rushed but he didn't let that affect his presence at the table. We ordered wings to share, one Wine Burger with mixed regular and sweet potato fries, one Frisco burger with regular fries.
We started off with the wings and had them traditional style, hot and dipped. I guess they normally leave them plain and provide the wing sauce on the side but they offered to dip them and we accepted. The wings came and there were eight huge wings with celery. We asked for one ranch and one bleu cheese and the server was nice to point out which was bleu cheese but the problem was that both of them were bleu cheese. No ranch came and we didn't bring it up to them.
Halfway through the wings the waiter stopped by and asked us to repeat the order to him as forgot it and had not entered it into the computer yet. We gave them the burger order again.
Ten or so minutes later burgers come out and are placed in front of us. Neither burger was correct and they took them back to the kitchen. Two minutes later the waiter came by with two complimentary beers and apologized for the error.
They made new burgers and brought them out to us. The burgers were very good. I had the Wine burger and it was cooked properly and had great flavor. The sweet potato fries they use are the processed frozen type which I find greatly inferior to fresh ones. Unfortunately fresh ones are harder to make and get crispy so a lot of places like Wally's just dump them from the bag. I won't reorder the sweet potato fries from here. (Regular fries are also not fresh, but I'm less picky on those.)
Looking at the check the server did not ring in the burgers correctly. To his credit, he never blamed anyone else as some servers do ("They must have mixed them up in the kitchen" is a frequent mis-truth).
I'll go back as the service mistakes didn't kill the evening and the comped beers helped make up for things.