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| - Three weeks ago I went through the cig line with my groceries and was literally sent to another line for the purchase because at THIS Walmart you apparently are not allowed to purchase cigs unless you are purchasing less than 10 items at that register. Isn't the point behind shopping at Walmart that you are supposed to be able to use it as a one stop shopping source? I have never encountered this nonsensical approach to customer service.....punish the customer for buying too many of your products along with limiting your cig sales??
I also have to report that yesterday my husband and I stopped by to purchase a few items, which included a case of Heineken, and as our items were being rung into the register, the cashier asked for an ID, which I provided, and after glancing at it, she told me that it was corporate policy to ask for all ID's of those in line in order to purchase alcohol. My husband and I were puzzled and of course he provided identification as we are both in our mid thirties, but I requested to speak with a manager as I know this is NOT corporate policy. The way my husband and I were subsequently treated by the csm Sindy was unbelievably insulting which of course resulted in my request for the store manager, to which she responded...., HE'LL be here in a minute, the store manager is a female, so obviously she felt like she didn't want the store manager to be contacted in regard to the treatment we recieved. I spoke with an assistant store manager who told me that it was state law and corporate policy to check everyone's ID who happens to be in line with you when purchasing alcohol or tobacco. I asked him...., what about if there is a child present? If it were myself and a child...., would I be turned down for said purchase? He stated....of course not, we wouldn't ask for ID's for children or teenagers...... Sooooooo, which is it? You have to ask for ID's from everyone in line or not? Or just from the adults that are obviously of age?
I spoke with corporate directly and they have begged forgiveness for how we were treated and assured me that this is absolutely NOT their policy and that I will be contacted within a week with a formal apology from the store manager.
I also contacted the DLLC and had the statements regarding state laws disproved, there are no laws whatsoever in AZ that require everyone standing near you to show ID for an alcohol purchase.
I recieved a phone call at 9:30pm last night from an assistant manager from this location asking me what the problem was? I asked why in the world I was receiving a call after 9pm from anyone there, and why the store manager was not following through as corporate assured me she would be required to do. He stated...., I do all the same things that she does, so I don't see why you wouldn't talk to me?
Well, let's see, shall we begin with the fact that you chose to call a customer in the middle of the night?? Is that a new corporate policy? I let him know that I will be expecting a call from the store manager today.
I said all of that to say this...., my husband is a minority, a 100% disabled veteran minority, and it was painfully obvious through this ENTIRE process as to why he had been singled out for his ID after I had already presented my valid DL.
We immediately went to customer service after our purchase yesterday morning and returned the entire cart. We will not be Walmart supporters any longer, and I would request that anyone that supports our military, whether active duty or disabled veteran, or anyone who is a minority or loves one as much as I do, boycott at least THIS location in order for this store manager to see that we ALL deserve to be treated with respect and dignity, that customer service DOES matter and that ignoring issues that are presented to her along with her staff making lame excuses based on outright lies to cover racism will not be tolerated.
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