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| - Let me start off by saying I would give more stars if the service wasn't lacking so much. We first arrived, the front area was packed. It was about a 10-15 minute wait. There was nowhere to stand or sit inside, so waited outside. The man told us he would come and get us when our table was ready. No one came for us so my husband went in to check to see how much longer the wait was and they just happened to be calling his name (they said they were going to come and get us, so I don't know why they were calling his name). The front area definitely needs to be managed better and set up differently. It seems way too small.
The server was nice but she seemed like she was overly busy. She wasn't very attentive at all. Her mind seemed to be elsewhere. We ordered our drinks and it took her a while to get them back to us. My husband was annoyed because his beer wasn't cold and the glasses weren't frosted (when she told us they were). The glasses were like shot glasses. I've never seen a beer glass so small. Is that the new thing? Maybe I'm out of the loop, lol.
The food was good but nothing I was amazed by. We ordered a side of fries for our son and we loved the pineapple ketchup it came with. That was yummy. We also started off with the oxtail chili fries. My husband really enjoyed them, me not so much. They were too spicy for me because of the jalapeños and I was also wondering where the oxtail meat was? There was also barely any beans. The fries were a bit overcooked too for my liking. Some of them were way too crunchy. Also, when the fries first arrived at our table, the egg was already broken. That's no fun!
For our entrees, we split the Peking Duck Steamed buns and the Ronin burger. The duck buns were very good with the hoisin sauce. The buns were steamed perfectly and the fried egg mimicked cheese. They were definitely delicious. I'd like to try the pork belly buns. The biggest disappointment of the night was the Ronin burger. We would have been extremely satisfied if they cooked it medium like we requested. The burger came out well done. They cooked the angus beef way too much. We don't like sending food back so we just ate it as is. However, we did let the waitress know that they overcooked it. The flavors of the burger were delicious though. If they cooked it medium then it would have been great. The cole slaw, fried egg, onions, and aioli had a great taste. The bun was also grilled a bit too much.
The decor was cool but there was a big eyesore out on the front deck of the restaurant. There is a pile of old cooking equipment outside which makes it look really unprofessional. At the end of our meal, we felt like we were being rushed out by the waitress. My husband wasn't even finished his beer and the waitress came over asking if we needed the credit card settled. We hadn't even gave her a credit card so I don't know why she thought that. Her mind was definitely lost. Overall, the place is good but has potential to be better than it is if they fix a few things.
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