Walked in just to have bangs cut into my current style--very simple. The cut was horrible, uneven over the eyes and the tapering on the sides was lopsided. When I got home I actually had to cut one side down so that one side wasn't longer than the other. So buyer beware: they work on a level system so that a level 1 is entry level and therefore cheapest and so on. My gal was a level 1, however it was just bangs and she told me she had 6yrs experience. I really can't believe she messed it up so badly. The only reason I am giving T Reid 2 stars instead of 1 is that maybe if you tried a higher level or a stylist on referral your experience would be better. On a positive note, she did give me the cut for free.