I have been here several times and each time it has been a great experience. I am sort of a makeup junkie, especially Bare Escentuals (I've pretty much been a loyalist since I was a teenager) and everyone here is so knowledgeable about the products. Returns/exchanges have always been easy as well. I also appreciate how they don't work on commission, that they just want to give you products that you need/want to spend on.
The selection and kits here are awesome. A word of warning to anyone thinking about converting: never fall in love with anything from a kit. The colors are often just kit-specific and don't exist as individual products. (Love u, citrine radiance. come back to me, pls.)
If ever you want to try mineral makeup, BE is where it's at. Don't go for the cheap stuff, because it won't last and won't give you the result that you want--believe me, I have tried to get out of spending $27 per unit of foundation and it just isn't the same! Try it out--they take everything back with receipts and have a very generous, flexible return policy!