4 stars for the staff - super friendly and cheerful!
3 stars for the bagels and cream cheese. Pretty standard fare for a large chain. I don't think their bagels or cream cheese are as good as Paneras or Einstein's, and definitely not on the level of say Cleveland bagel.
I wish this location had one of the industrial bagel slicers, or rather, I feel bad for the staff since they don't!
Will keep coming back though. Their bagel pack with cream cheese is a pretty good dead and they're close by.