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| - I am so not the person to tear companies up on Yelp, but I'm glad to be the first person to leave a review for this practice and to tell you how disgusted I am.
I've been seeing Dr Schechtman for about 3 years. It has been a mediocre experience, but if you have rheumatoid arthritis like I do, good doctors are hard to come by in the valley. So for years I've driven 40 minutes for appointments.
I called to make an appointment and was told I had to arrive 40 minutes early because I have new insurance. I do, and immediately see a sign that asks to arrive 15 minutes early if you have new insurance, and they ask me to fill out all new forms. That seemed odd, but attributed it to having new insurance. Then, the lady at the desk says I need to talk to Karen about my insurance. Karen walks over and immediately launches into how they don't take any insurance from the marketplace and that I'm considered self pay.
At this point, I let her know that we are now on an $850/mo insurance plan and that I was not planning on spending $90 today, could they please bill me? She says oh, you'll need to talk to Julie, but I already know she's going to tell you they can't bill you because you're self pay. Great. So I say sure, I'll talk to Julie.
Julie comes out and has the sour, defensive demeanor of a woman who is accustomed to fighting with patients. The first thing she says to me, with hands in the air is, I'll tell you what's going to happen, if you don't pay $90 today, we can bill you, but it will be for $125.
So you will charge me an another $35 to pay this in a couple days? She says yes, because they have to pay their billing company to bill me. I call BS. Even though I've been a patient for 3 years? Now is when they realize I'm a long time patient. Doesn't change anything for them though.
At this point I have 2 choices, be billed at the higher rate or walk out and take my chances that I'll get into another specialist who will see me before my current prescriptions run out.
I can't take it anymore, I tell her to please let Dr Schechtman know how disappointed I am that they can't accommodate me and that I'll be finding another dr.
This place is a patient mill, turning patients out all day as fast as they can. Never once have I gotten the feeling that the Dr remembered who I was. Every visit started with "howdy partner!" and finished with her speed reading chart notes into a tape recorder. Good luck getting a timely call back or anyone there having the knowledge or authority to do anything outside the box for you.
But they will complain to you about how Dr Schechtman bought Coach bags for some of the office staff one Christmas, but not for them.
Patients are not the priority in this office. Good riddence.
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