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  • Won't be returning to Biltmore Commons Dental Dr. Sadowski is a very nice person; however, can you trust a dentist who always recommends the most expensive procedure to remedy a dental problem? Case in point: I went to a periodontist for a consultation for implants. While in his office, I asked if a crown would be needed for a tooth that had chipped a couple of weeks earlier. He said he didn't like crowns and in my situation all I needed was a gold overlay. A few days later I was seen by Dr. Sadowski while getting my teeth cleaned. Per Dr. Sadowski, "The good news is we can fix the tooth: it needs a crown". I asked him what other options were available because I had already been told a crown wasn't necessary. He gave me two other choices, but said that until he started working on the tooth, he couldn't' be sure that a crown would be a necessity. He had the receptionist price out all three options. Needless to say, the crown was significantly more expensive than the others. After I said I was only interested in the gold overlay, the receptionist left to speak to Dr. Sadowski privately. When she returned she said that she had mistakenly indicated the cost of the overlay by assuming that my dental insurance would cover 80% of the fee. She said it would actually only pay 50%. Also, she said that regardless of which option I selected, eventually my tooth would need a crown. Is it ethical or legal for a receptionist, who has no training or credentials, to advise patients regarding dental procedures? I said I needed to think about it and left (never to return). Separate issue regarding the cleaning. I get my teeth cleaned very 4 - 5 months. The last visit to Biltmore Commons Dental for a cleaning, I was told that my teeth were in very bad shape and that I needed a more thorough cleaning (which would cost several hundred dollars). I said that I had just had my teeth cleaned 4 months ago in their office. The hygienist said that it had been done by someone who was hired temporarily to do clearings and she hadn't done a good job. Why would I ever go back?
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