The doctor is great, the office is great, but the Billing Manager is horrible. She is rude and unhelpful. I've never been treated in such a way. It amazes me how inconsiderate she is. She has no desire to do her job. The claim processed as out of network because of how it was submitted and she told me that I had to contact my insurance company and deal with it myself. I'm sorry- I didn't know I had to do your job!!! Finally I my insurance company called and spoke with her (by the way, they were amazed at her attitude as well). Thank goodness the insurance companies are there to help us out. I will never return to this office.