NYPD responded to my less than positive review on yelp promptly. I thought that it was cool and showed that they really care about their customers. As requested in their response, I emailed them my contact info so they could find out more about my experience. Never heard back from them. I guess it's just a gimmick to make people reading yelp think they care. Instead of impressing me, that gimmick has dropped my review to a 1 star. You've officially lost our business. Grimaldi's it shall be.
After the last post I received a call from their office. She was genuine, pleasant and thanked me for the review. They took the time to shop the restaurant after my review. They learned that some items were being prepared improperly and that my order was placed incorrectly. They're sending us gift certificates to try them again. Because she seemed sincere, we will try them again.