3 star average: Tori did a great job on the cut and color. 5 stars for her. 1 star for the hidden and extreme additional cost of $75 on top of the $125 for a basic trim and color for having lots of thick hair. It was a roots only touch up and a demi glaze in the shampoo bowl. I have no issue paying a reasonable additional fee for the glaze or for having thick hair but reasonable is $20, not $75. Did not have the look and feel of an trendy and upscale salon at all. Disappointing after reading previous reviews.