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  • Excellent American style craftsmen and customer service from taking the call to completing the job. They customize their solutions to the needs of the customer instead of giving you a can "corporate" or "franchise" response. Ken and his crew are more flexible and customer focus. A few days ago we had to replace our AC. (very scary to the checkbook) but he took the time to give us all kinds of options while taking into consideration that nothing standard fits into our older home. I wanted the best long term plan and that is what we got. I received the proposal via email which allowed time for verifying details without pressure. The crew was supervised by Ken periodically ( he manages to be at multiple homes on the same day) but they knew their business and were respectful of our home. I observed how the crew interacted with Ken and their communication style you could see they felt very comfortable bringing up possible difficulties. Observing those interactions gave me reassurance that they were going to do a great job. The team was great to our furry children and they showed concern for our doggy who was using an ice pack because it was so HOT. They treated him as the main customer! I highly recommend them for maintenance or replacing your AC. Wish I could give them 10 stars!
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