This place is absolutely awful!!! I wish it were possible to give it NEGATIVE stars! I have a galaxy S4 that was just bought in August. Its a relatively new phone that, aside from the cracked screen, had ZERO problems. I dropped it on Tuesday and cracked the screen. On Wednesday Oct 21, 2015 I took my phone into this location to get the screen replaced. I dropped it off at 11am and the girls quoted me $140 and told me it would be ready by 2pm. I waited until 3pm just to be safe as I don't live anywhere near this location and didn't want to wait around if it wasn't ready. When I showed up they told me my phone wasn't ready yet. At this point they've now had my phone for 4 hours. It doesn't take 4 hours to replace a screen and this isn't a busy location. That being said, I left and came back at 4pm. It STILL wasn't done yet. So I waited another 20 minutes. When I finally got my phone, I noticed the bottom buttons weren't working. I told the girls behind the counter and the "technician" (if you can even call her that) about the problem. They took my phone into the back and did something to it. When they brought it back up the bottom buttons were working but there was a Safe Mode icon at the bottom of the screen. I asked her what that was and to take it off my phone as it wasn't there prior to bringing it in. She couldn't figure out how to do it and was just randomly going through apps and settings trying to figure it out; and in the process she reset my phone. When she got the safe mode icon off finally, the bottom buttons weren't working again. She took my phone apart and told me the strip that controls the touch sensors is broken and will need to be replaced. Then proceeded to tell me I would have to pay $60 to replace it. Basically SHE broke that strip ripping apart my phone and expected me to pay for her mistake. We argued about it and she ended up agreeing to fix it for free. But then told me my phone wouldn't be ready until 6:30pm. I left and came back at 6:30 and my phone was still in pieces. I waited around for another 30 minutes for her to put it back together. At this point she had my phone for EIGHT HOURS! I got it back and at first glance it seemed fixed. But then I went to use the camera and the frontal facing camera doesn't work at all!!! The fact that this crappy store caused so much damage to my phone and still charged me is ridiculous. Their technicians are absolutely incompetent and untrained. DO NOT TAKE YOUR PHONES TO THIS STORE!!!! Learn from my mistake and take it elsewhere!