I hope for Pei Wei's sake, this is the worst location in the chain. Over the past several months, I've called them for take-out on a Friday night coming from Scottsdale. During my 45 minute drive, I just get the endless loop recording. When I arrive, there isn't anyone in line, the cashiers are all just standing around. They said their phone wasn't working. Two weeks later, same thing happened. When I arrived at the store, they told me I had to wait in line to order! So frustrating after being on hold for 30 minutes. One time I arrived and found about 30 people in line with the same complaints about ordering over the phone. Also, the internet orders didn't go through. One of the cashiers suggested next time I should order online. I informed her that wasn't a good idea when driving. Tonight I tried again to call in my order so it would be ready for pickup by the time I got across town. Again, a continuous loop of the prerecorded message. After 30 minutes, I hung up and went to Panda. This location is terrible and management doesn't seem to care. I gave them four chances. Waste of my time and money.