I took my 18 month old son in for his first hair cut. I called ahead for an appointment. They take their last appointments 30 minutes before closing, and seem pretty strict about the time. A family walked in at 7:05 and were turned away. My son sat in a toy car, they have personal tvs set up and movies to choose from to watch. I suppose you could also bring your own dvd in if you aren't sure what they have. We watched Ice Age 2. The stylist talked with me about what I wanted done, and it seemed she really listened. I was afraid I would bring him in and they would start snipping. My son has long hair, I wanted nothing more than a trim. My son did not want to stay put and started squirming a lot. The stylist was very patient, she gave him some toys and spoke to him nicely. She asked me if he could have a lollipop, that helped a little bit. The cut was just the way I wanted it. They gave us a "my first haircut" kit, and a lock of his hair. I think it was about $16 for the cut. I was also impressed that the stylist was so patient seeing that we were the last appointment of the day. If I take him for any more hair cuts, vs doing them at home, I will probably take him back here, and ask for the same stylist - Jessica.