There is a girl named Izzie at this location that really lacks in customer service skills. She's condescending, comes off very snotty, and unhelpful; both, over the phone, and in person. We got really screwed over by the insurance company of driver that hit us, and instead of even attempting to act sympathetic or understanding, she acted like it was an inconvenience just to have to do her job. On top of that, she told the insurance company we rented a bigger size vehicle than what she had actually given us. Even though we paid for the car without complaining, she was still one of the most unpleasant people I've ever had to deal with. Go to a different location so you can at least get the customer service you're paying for.