With so many great reviews, I am bummed that I didn't have the same experience. My carpets were done today and have since dried. The tech that came out was friendly and professional. I did one family room, play room and a sectional.
1. didn't know that I had an "over sized" sectional which would cost more
2. watch out for pressure to charge you for something additional
3. if you have dogs (i have two small ones) this service will not help with that wet dog smell
I would not recommend. I will not use them again.