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| - This was quite possibly the most uncomfortable experience I've had in a very long time. My wife and I arrived on election night to have dinner at the bar (not the dining room), and were immediately greeted by the regular female bartender and told we would need to move from our seats soon because she had regular "players who eat dinner here coming in soon and they like those machines". No biggie, we'll slide over two stools, I completely understand. Over we go.
I ordered my beer, we ordered our food, and I asked to have the channel changed to a specific news network to watch the election coverage. Shortly after getting my first beer, the news channel suddenly changed to the local news. No big deal, I'll keep my mouth shut until the moment is right, then I'll bring it to her attention and ask to have it switched back. Meanwhile the "regular players" arrive and sit at the two machines next to us. "Hi! How ya doin?"
I guess the two "regular players" didn't have enough space between us and them and couldn't say it to us... we must be living in a very passive aggressive society; before I know it the female bartender comes around the bar and tells me she's going to "slide you over a little bit. It's ok, I'm big and strong." Before I can tell her I'd be happy to move myself, she's sliding my chair WITH ME STILL IN IT, AND A MOUTH FULL OF FRIES!!!!
I keep my composure and pay attention as this female bartender now coos over these two "regular players". It was blatantly obvious that she cared tremendously about their patronage and couldn't care less about ours. I understand, she makes her living off their gaming tips and we only tip on food and beer. Again, I keep my composure, and my mouth shut.
Eventually, the moment is right and I ask to have the channel returned to the news I had been watching earlier. She then proceeds to tell me that her boss changed the channel. OK, I'll speak with him when he comes around. He makes his way around the bar and asks if we need anything. I told him that we had been watching news "channel A", and that it had been changed to the local news. I then asked to have the channel changed back to "news channel A". He walked away and returned a few minutes later, before he changed the channel to news "channel B". I did NOT want news "channel B". I specifically asked for "channel A".
When I brought the discrepancy about the channels to his attention, he then tried to lie to me by saying, "we don't get that channel". I informed him that we had JUST been watching it and that HIS bartender had changed it for us, at which time he changed is reason to, "we can't put it on that tv." I then told him that we had literally JUST been watching it on "that tv", at which point he said, "we only have three boxes (cable boxes I presumed) and we can't do that."
My aggravation was now beginning to spike. I told him, very politely, that it didn't seem to be an issue when we asked to have it changed. His response was one of the worst representations of customer service I had heard in a very long time; "it's all the same anyway." Umm... actually, it's not. I just wanted to sit at this bar with my wife, watch the news, drink a beer, and eat a burger.
Needless to say, we ate, paid and left shortly thereafter. This is not the first time we have had far less than stellar service from this place. I am a very principled person, and I will walk away from things and never look back if I feel like they do not deserve my business. I wanted to give this place (the third business to occupy the building) my patronage. After this experience, I will NEVER return. In the future, we will be spending our time and money at PT's Pub on bicentennial... old faithful, been here since the beginning.
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