Although the care was good, we've had a huge problem with an incompetent billing department that has overshadowed our otherwise good experience. Our billing was processed to our insurance incorrectly, leading us to paying the bill directly to the hospital. That was in June of 2013. We've been the go between the hospital and the insurance. We got the two parties on the phone, the insurance talked the billing department through the correct procedures. Our insurance sent the hospital a check, which they cashed. Now, when we call to get our refund (because the hospital has cashed the insurance companies check, and therefore should be able to pass us our check), they say it will be 90 days. Silly that my wife and I had to spend 10-15 hours on the phone with them resolving this issue over the last 6 months, and we still have 3 more to go. We anticipate many more hours on the phone, but no more involvement with Sunrise on a medical basis.