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| - After seeing a comedy show at State Theatre, I was dying to eat anything. After not having eaten since breakfast at around 8:00 am, I'm pretty sure I would've been highly tolerant of even the most mediocre dining establishment. In other words, it would've taken very little to please me on a night like last night. But, to my surprise, my undiscerning state of mind didn't stop me from having a mostly disappointing experience at Otto Moser's Restaurant.
My order was relatively simple and not at all extravagant: a stuffed mushroom appetizer, a turkey ruben sandwich, and two cans of root beer. That's it. What did I pay for that? A whopping $24.75, pre-tip. While I have no major complaints about the food, I also have no major compliments either. My meal was roughly equivalent to what I would expect from a typical greasy spoon diner just down the street, but at double the cost. Perhaps the only saving grace was that my food was delivered super fast, which was a relief. But that still doesn't justify the cost.
The service was similarly mediocre. My waitress, a middle aged woman, was nice enough, if a bit clumsy. She had to ask me to repeat my order after leaving to take someone else's order and coming back to my table to clarify. At the same time, she told me they were out of my desired appetizer, but then was corrected by a fellow co-worker who advised that the appetizer was indeed still available. While this was a relatively minor setback, it seemed to bespeak an atmosphere of confusion in the kitchen. Additionally, while I appreciated the waitress' attempts to make conversation by asking about who I saw (she was unfamiliar with Bill Burr), the manner in which she asked was awkward, albeit in an innocent sort of way. The whole interaction made me feel like I was bringing my grandmother up to speed on current events and pop culture. She later tripped and nearly fell on the floor, although she was a good distance away from me. Taken together, this made me wonder if she was just having a bad day.
The minor stumbles in the quality of customer service aside, it was the exorbitant price I paid for what was essentially a turkey sandwich that truly left me feeling robbed of my money. It seems like this restaurant's business model is built around resting on the laurels of Playhouse Square's success. Despite a lackluster dining experience, it's proximity to the second largest performing arts center in the United States virtually guarantees that a steady stream of customers will stop in at least once enroute to or departing from a show. It's unfortunate to see such a good location achieve such a level of mediocrity.
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