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| - For the last few years that I've been coming to Las Vegas, if I wind up staying on a Sunday, I will make sure to make a reservation at Sterling Brunch. During my recent January 2018 trip, I ate there on Sunday January 28.
I arrived about 15 minutes early and checked in with my TotalRewards card. The lady in front asked me where I was staying and I mentioned that I wasn't staying at a Caesar's property. She told me that I could wait inside on the side or come back in ~15 minutes. I decided to wait inside. Unlike what happened ~2 years ago when I (and other patrons) arrived early, we weren't offered champagne while we waited. While I waited inside, there were people without reservations waiting to sit at the bar.
A few minutes after my reservation time of 9:30am, a guy called my name and led me to my seat. The person who led me to my seat welcomed me back to Sterling Brunch (I guess they keep records) and mentioned his name along with the name of my server.
From there I was left alone for a few minutes as my server didn't show up to introduce himself or to fill my champagne flute or my juice glass or ask me if I wanted to order something from their menu. After waiting about 3 minutes, I decided to get up and get my food. For my 1st plate, I decided to go with a rack of lamb, 2 lobster tails, some crab, some caviar, and a piece of filet mignon. When I got back to my table, my champagne flute was still not filled nor was any water/juice provided to me. I forgot to mention that the restaurant was not very crowded at the time since my reservation was for 9:30am (opening time) and they were still seating customers.
While I ate, a server filled my champagne flute and someone passed by my table and asked me if I wanted orange juice. I answered yes. I asked him if I could have the Lobster Benedict and he mentioned that he would have one made for me. After I finished my first plate, I decided to go for my second plate which comprised of rack of lamb, filet mignon, lobster tail, two types of bacon (the type of bacon you can find in the frozen section of a grocery store and another type of bacon that must be carved/cut), caviar, shrimps, oyster, and crab claws. When I got to my table with my plate, there was my Lobster Benedict. The Lobster Benedict was very good.
While I was eating the items from my 2nd plate (~1 hour after I arrived), the service improved dramatically. I was having my champagne flute refilled regularly and it didn't sit empty for more than 1 minute (whereas during the 1st hour, there were times when my champagne flute sat empty for at least 5 minutes).
I had a few items from their dessert table. While I was having dessert, the server tried to fill my champagne glass and I motioned that I no longer wanted my champagne flute refilled. I asked him for something caffeinated and he asked if I wanted an expresso to which I answered yes. The expresso was very good so I asked for another one.
I asked for a soft drink at the end along with my bill and the server asked me if I wanted my soft drink to go and I said that if it was to go that would be great, otherwise I didn't have an issue finishing it at the table. He mentioned that he would put it in a plastic cup to go.
The bill was $113.66 ($105+$8.66 tax). The previous 3 times that I was at Sterling Brunch, I tipped above 20%. During the 1st hour of my meal, I felt like tipping under 10% since I was virtually ignored for the 1st hour but because the service improved dramatically during the 2nd hour, I increased the amount of my tip to above 10% but far below my usual tip. I was going to say something at the end to the server who took my money regarding my tip amount being what it was because I wasn't overly impressed with the service but I didn't so he probably thought that I didn't know what the percentage the tip "should" be or that I was a cheap tipper.
I'm not sure who my server was for the 1st hour since different people were refilling my champagne flute & juice glass when they got around to it but Sergio was the name of the server on my receipt and he was very attentive/helpful during the 2nd hour since I asked him for his name before I left. He wasn't serving me during my 1st hour at Sterling Brunch.
The service that I received today wasn't on par with what I've received in the past (the person who showed me to my table mentioned the name of my server but the server didn't introduce himself at the beginning and during the 1st hour, I didn't know who my server was since I saw many servers passing by my table while my champagne flute and juice glass were empty, my champagne flute and juice glass at times were empty for over 5 minutes, I wasn't asked if I wanted to order something from the menu, I wasn't given a popover bread, didn't pick up my finished plates when I went to get another plate, was not given a bowl for my shells, etc.)
Giving them 3 stars this time instead of what I gave them in the past (4 & 5 stars).
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