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| - My sister bought her wedding dress at Michelle's.
The first appointment went well. The salesperson was helpful in finding The Dress, and sorting through our likes and dislikes. My sister tried on just a few dresses before deciding on one. Easy peasy, my mom put down payment and waited 6 months.
Slippery slope after dress came in. Keep in mind we are straight up novice buyers, and not well-informed on the procedures for wedding dress buying and alterations. We went to try on the dress expecting an on-site alterations person (we told the salesperson we would use one of their recommended alterations people) to do measurements at that time.
My sister lives out of town, so she was disappointed when she was told she needed to contact the seamstress ourselves to make an appointment. We would have done so beforehand if we had known. So, we had to come a second time for measurements for alterations.
At the second appointment, the seamstress pinned the dress and showed us how she would create a bustle. It didn't look right... see the attached photo. I thought it make the dress look like it had a shelf in the back and was not attractive. But, we all figured that it was because it was pinned and not sewn yet. Several weeks later, we were informed that the dress was finished and ready to try on. Yay! At this appointment, my sister noticed that the bustle had not improved by being sewn instead of pinned, in fact it looked worse. We were not informed that there are actually several ways to bustle a dress. We were not shown any options except the one the seamstress showed us.
In the days following, I looked online and saw that there were other ways to bustle long dresses, and several of them looked considerably more attractive than the one that was created for our dress. With very little time left before the wedding, my mom picked up the dress from Michelle's and took it to a different alteration seamstress who showed us how best to bustle this very long, train-heavy dress. The corrected bustle was beautiful and suited the style and weight of the dress.
Anyone who's ever done wedding planning knows how hectic things can get and so we weren't able to express our disappointment and displeasure with Michelle's seamstress recommendation until after the wedding. Several weeks after the wedding, my mom went to Michelle's and presented pictures of their bustle and the bustle we had redone elsewhere.
The salespeople were unresponsive, unmoved, and refused to take any responsibility for what the seamstress who works contractually out of their store created. When my mom informed them that we were not shown that there were several options for bustling, they only said it was up to the seamstress and not to them. In fact, they agreed with the seamstress on her choice of bustling technique. Michelle's was not considerate of our criticism.
Buyer beware. In my opinion, they're selling very pretty dresses for pretty penny and then allowing a contractual and recommended seamstress to destroy it. I have actually talked to other customers of their store who have similar stories after purchasing prom dresses and having them altered by the same person.
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