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  • "Wow!" you might be asking yourself, "How could they go from five stars to ONE?" Simple. Rudeness and horrible, horrible customer service. It has been made very plain to us that if you call in an order, YOU ARE BOTHERING THEM AND THEY DO NOT WANT TO DEAL WITH YOU. Since we never eat in the always sweltering dining room, this is a problem. They are flat out rude. I tried to tell the old owners that randomly changing their business hours (without posting a sign) and barely speaking into the phone enough to be heard over the background noise was NOT a way to do business, but they never listened. Apparently, that is the ONLY way to do business in that building. We were excited when I read there were new owners, but the new staff of Southern Style Eatery are just as UN-grateful for your business as the old ones. They're only slightly better organized, but any discounts for checking in or reviewing are have been randomly applied depending on the technological competence of the person at the computer. Yes, the food is good...when you get it and if your order is correct. Honestly, that's why we stopped going. Look at how many check-ins I have for this place. We made excuse after excuse for why the side orders were in the wrong meals or they ran out of something, but having to consistently fight to get the right food as the prices kept creeping up got old and we stopped going. If your family who staffs the restaurant is driving business away, then find people who won't. I am tired of trying to fight to even PLACE an order and give you my money, so my family just isn't going to do it any longer. I'm sorry, but after a long love affair, we just cannot excuse the incompetence so that we can get catfish cooked with Louisiana Fish Fry mix. We are officially over. The next new owners should feel free to contact me so that they can learn from the mistakes of the past.
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