If I could give this location zero stars I would. This has always been my husband and my Saturday Night Ritual, if you will, until about 6 to 8 months ago. & I will say we are guilty of going back because it is our closest location and it's more Convenient for us. But tonight was the last straw and it really wasn't that BIG of a deal, it's just all the little things adding up. Tonight my husband sat through about a ten minute line after work (not a huge deal, we understand they are busy.) He comes home to see that they completely forgot about his second entree. He ordered orange chicken & teriyaki and he only got a small amount of orange, no teriyaki at all. We were so frustrated because again Panda has let us down.
Here's a small list of things we've dealt with at this location in the past :
*forgetting our Ragoons constantly (over three time)
*finding literally a hard sharp plastic piece in my kung pow chicken (about the size of a pea)
*waiting in a line for literally 40 minutes and we messaged corporate that night because they completely gave us the wrong order
*our food spills all over in the bag EVERY time we get it.
*the gave us our "plates" in cardboard cups without explaining why and we didn't know what food they were giving us and the portions were all off, (I did get extra teriyaki that day because they messed up with portions)
* we've had to come back over 5 times just to fix their mistakes
*there portions are horrible, the never give you enough at all, my mushroom chicken usually only contains 2 pieces of chicken. Does that sound right? I don't think so ...
These are just a few things that are at the top of my head ...
I could go on for days. We love Panda but something needs to be done about this location. I never complain ... unless it's something really really important and as you can see by all the other reviews ... I am not wrong. This place needs fixed and we've lost so much money here. Just $7 today by not going and getting back our other entree.we shouldn't have to go back out because of there mistakes again ... we will never be at this location again. We'd rather go next door to McDonald ...