This was an interesting experience. I was craving steak and I saw that Carmen's had decent reviews. I decided to give it a try, and the dinner started off very well, as the location was quiet and the decor was nice. The service was very good 10/10 the waiter and waitress were both very good. We decided to order two set menus ($100 wagyu, and $88 dry aged steak) the two apps were decent, Nothing to talk about, but here is where it went bad.
We received our steaks, which were both undercooked( it was almost blue and not hot, I wouldn't have even called it warm). We complained and our steaks were put back on the grill and it came back closer to medium. We proceeded to eat and the steaks were hard to cut through (Really? Wagyu beef?) and my steak had sinew all through it and I couldn't eat half of it (the steak knife couldn't even cut through it). We told the waitress and she said she was going to tell her manager we were given a choice of any dessert to make up for our steaks... there was no apology from the manager who did not even acknowledge us throughout the dinner and when we were leaving there was no acknowledgment either. (We were also charged full price for our meals, when we honestly could only eat half of it)
I would not recommend going here just because of the management and steaks at a "steakhouse", as I don't think that is how you should treat your guests.